For security reasons we'll need your paid receipt and the serial number of your safe. We will need to contact Gardall since we don't keep a record ourselves. Gardall will provide us with the factory set combination they have on file. This process can take 3 days but usually occurs much faster.

All serial numbers will be on the outside of the safe. Most are on the front of the door and begin with S-.

Yes. Your safe should have come with the instructions to change the combination. If you cannot figure it out, please do not hesitate to email us at jblocksmith@optonline.net a picture of the keypad and we will provide you with the correct instructions.

We suggest that lock batteries be replaced at least once a year. Many lock manufacturers also suggest that only Duracell batteries be used in their products.

The lock is in lock out. Lock out is a security feature that is activated when an incorrect code is entered multiple times. To resolve the issue do not remove the batteries, walk away from the safe and do not push any buttons for 20 minutes. After 20 minutes, if you know the code you can key it in to the lock and open the safe. If you do not know it, you will need to contact us at 201.767.0999 to obtain the over ride code for you from Gardall.